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Younison

Privacy Policy

Last updated: 22 May 2026

This Privacy Policy explains how we collect, use, and protect personal data when you use the Younison platform and website. We are committed to handling personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Who we are

Younison is operated by Nutrapi Limited, a company registered in Ireland (CRO 721111), with its registered office at Dun Laoghaire, Co. Dublin, Ireland. Nutrapi Limited is the data controller for personal data processed through this website and the controller or processor (as applicable) for data processed through the platform.

For any questions about this policy or how we handle personal data, our data protection contact can be reached at privacy@younison.cloud. Our designated data protection contact is currently reachable at kieran@younison.cloud.

2. What information we collect

  • Account data: name, email address, company name, and billing details provided when you register for or subscribe to the platform.
  • Communications data: messages and related metadata routed through the platform between you and your customers.
  • Usage data: analytics and session information describing how the platform and website are used.
  • Cookies: small files stored on your device, as described in the Cookies section below.

3. How we use information

  • To provide, operate, and maintain the platform.
  • To respond to enquiries and provide customer support.
  • To improve and develop our services.
  • To meet our legal and regulatory obligations.

4. Lawful basis (GDPR Article 6)

We process personal data on the following lawful bases:

  • Contractual necessity — where processing is required to deliver the service you have signed up for.
  • Legitimate interest — where processing supports the secure and effective running of our business, balanced against your rights.
  • Consent — where you have given consent, for example for certain cookies or communications.
  • Legal obligation — where processing is required to comply with applicable law.

5. Sharing with third parties

We share personal data with carefully selected service providers who help us deliver the platform, including:

  • Hosting providers — our website and application infrastructure (Hostinger).
  • Email infrastructure — Google Workspace, used for business email.
  • Messaging infrastructure — 360dialog as our Business Solution Provider (BSP) for WhatsApp, and standard SMS providers for text messaging.
  • Analytics — where used, to understand how the website and platform are used (current provider noted on request).

When you communicate with businesses using Younison, your messages are processed by our BSP partners in accordance with their privacy policies and the messaging platform’s terms (including Meta for WhatsApp Business).

6. International transfers

Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

7. Data retention

  • Account data: retained for the duration of the relationship plus six years, to meet legal and accounting requirements.
  • Communications data: retained per the customer’s configuration, typically 24 months unless extended by agreement.
  • Usage data: retained for up to 24 months.

8. Your rights

Under the GDPR you have the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing. To exercise any of these rights, email privacy@younison.cloud. We will respond within the timeframes required by law.

9. Complaints

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe your personal data has been handled improperly. The DPC can be contacted via dataprotection.ie.

10. Cookies

We use the following categories of cookies:

  • Strictly necessary — required for the website and platform to function.
  • Analytics — where applicable, to measure and improve performance.

Where non-essential cookies are used, we will ask for your consent through a cookie consent mechanism, and you can change your preferences at any time.

11. Changes to this policy

We may update this policy from time to time. Where changes are material, we will notify users by an appropriate means.

12. Contact

Questions about this policy can be sent to privacy@younison.cloud or by post to Nutrapi Limited, Dun Laoghaire, Co. Dublin, Ireland.